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KYC (Know Your Customer) is mandatory to enable withdrawals. This page covers the verification steps with an Uzbekistan passport or ID card, required documents, and common mistakes.
KYC is the operator's identity-verification process. The Curaçao Gaming Control Board license and international AML laws make KYC mandatory. KYC unlocks full account functionality — most importantly, withdrawals. Without KYC, the account can only deposit. KYC is usually required on the first withdrawal request, but many users complete it earlier.
(1) Identity document — Uzbekistan biometric passport or ID card (front and back if ID card); (2) Proof of address (sometimes required) — utility bill (gas, water, electricity), bank statement or residence registration, max 3 months old; (3) Phone number verification — via SMS code; (4) Selfie with the document — occasionally an extra security check. The image must be sharp: all four edges visible, no shadows, numbers readable.
Steps: (1) log in → Profile → Documents; (2) upload passport image (front and back); (3) press confirm and wait. Standard time 24-72 hours (mostly within 24 hours). Once approved, the account gets a "KYC verified" status and withdrawals open. First-time KYC is not repeated — later withdrawals don't require re-verification.
(1) Passport image unclear — re-photograph in good light, no flash; (2) Passport expired — get a new passport; (3) Account name differs from passport name — submit a name-correction request via support; (4) Address proof older than 3 months — provide a new bill/statement; (5) Rejected twice — ask support for the reason, you may submit additional documents.
Once KYC is approved: (1) withdrawals open; (2) higher-amount bets become available (limit raised); (3) bonus conditions may improve; (4) account security improves. Next step — first deposit or start betting. KYC data is encrypted and only shared with third parties on legal request. make a first deposit.
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